Lodge a Complaint | WASA, Lahore

Complaints that don’t require documentation

The following complaints are finalized on the spot at WASA’s Customer Service Centers of revenue divisions without any written application:

Duplicate bills
Parts/installments
One term surcharge adjustment
Billing history
Other information about billing

Complaints that require documentation

Following complaints are required to be submitted in writing along with a copy of CNIC as well as all the necessary supporting documents at the revenue division offices as follows:

Adjustment of wrong debit
Adjustment of wrong payment
Adjustment of more than ones surcharge
Adjustment of un-meter payment account on conversion
Adjustment of security
Adjustment of meter cost
Bill not issued/no received regularly
Correction of bill
Correction of area
Correction of property number
Correction of address
Confirmation of payment
Construction to domestic
Construction to commercial
Commercial to domestic
Conversion to meter A/c

Change of name
Change of tariff
Disconnection on request
Domestic to commercial
Domestic to charitable
Domestic to construction
Duplicate billing
Excess reading
Installation of meter
Installation of test meter
No sewer at site
Property locked
Wrong reading
Without reading
Division of bill on actual reading
Revision of average as per area